Return Policy
At Game Horizon Peak, customer satisfaction is our top priority. We understand that there may be instances where you need to return a product or request a refund. This policy outlines the procedures and conditions for returns and refunds for both digital and physical game purchases to ensure a seamless experience for our customers.
1. Digital Game Returns and Refunds
Due to the nature of digital content, refunds for digital game purchases are subject to certain conditions:
- Eligibility: A refund request for a digital game must be submitted within 14 days of purchase, and the game must not have been downloaded or launched.
- Ineligible Refunds: Once the game has been downloaded or opened, it becomes non-refundable unless there is a technical issue with the product.
- Technical Issues: If a digital game is found to be faulty or incompatible, please contact our support team immediately. We will either assist in resolving the issue or issue a refund if the problem cannot be fixed.
- Pre-orders: Pre-ordered digital games are refundable at any time before the release date. After the release, the standard refund rules for digital games apply.
2. Physical Game Returns and Refunds
For physical game purchases, we offer a more flexible return policy:
- Return Period: Physical games can be returned within 30 days of delivery for a full refund or exchange.
- Condition: To qualify for a refund, the item must be in its original condition with all packaging, manuals, and accessories intact. Opened or damaged items may be subject to a partial refund or rejection.
- Defective Products: If the game is faulty, we will provide a replacement or a refund. Contact our customer goodgames team with proof of purchase and a description of the issue.
- Shipping Costs: If the return is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, the customer is responsible for shipping fees.
3. How to Request a Refund
If you wish to request a refund for either a digital or physical product, please follow these steps:
- Contact our customer support team with your order number and the reason for the return or refund request.
- For physical items, our team will provide you with a return shipping label and further instructions.
- Refunds for eligible returns will be processed within 5-7 business days of receiving the returned product or verifying the issue with a digital product.
We strive to provide a hassle-free return process to ensure you are satisfied with every purchase. If you have any questions about our return and refund policy, feel free to reach out to our support team. Thank you for shopping with Game Horizon Peak!